FAQs

To place your order, follow these steps

•Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference.
•Once you’re done, click the ‘Add To Cart’ button.
•After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’.
•From there, you can either log in to your existing Root Fly account or simply continue as a 'New User' and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.

•Once you successfully place your order, you will receive a confirmation SMS and email with details of your order and your order ID.
•You’ll receive another SMS and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

​•We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
•All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

•To find out when your order is arriving, you need to first log in to your account. Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details.
•Click on Orders to see the status of your current order (as well as your order history).
•After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
•In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
•If there are any other issues/ delays that come up, or you need the order to be delivered urgently, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

•If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

•There are absolutely NO hidden charges for any of our products- what you see is what you pay.

•In case there is a failure in payment, please retry and keep the following things in mind:
•Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
•If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
•For any further clarification, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•Orders in India, once shipped, are typically delivered in 2-3 business days in metros, and 3-5 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

Root Fly provides FREE shipping for all the Prepaid orders. Nominal cash handling charge is payable only for COD orders.

•You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link - Track Order

•For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2 days of arrival with a new airway bill number and share the shipping details to your email id

For order cancellation, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•Items purchased from Root Fly are eligible for return/exchange, if returned within 7 days of delivery.
Easy Exchanges
•We accept exchanges & Returns free of cost. This means you wont be charged extra to exchange the product(s). It's on us! We want your experience to be hassle-free.

Easy Returns
•For Prepaid Orders - The full amount is refunded into your initial payment mode (bank account, credit card, etc.)
•Cash On Delivery : A refund will be initiated to the bank account that is provided by you at the time of raising a return.

•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Exchange is purely subject to product availability.
•Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.

•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Customers can raise a return request within 7 days after an order has been delivered. 
•If you have received a defective / Wrong product, send us the images using ourhelp centerand we will get back to you.
•Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.
•If the reverse pickup service to your address pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.

​•Yes, we do. You can email us with your order and design details at rootflymen@gmail.com
•We’ll also try and work out a discount for you, depending on the quantity of your order.

•You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.

•Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.